Polar Training

Bespoke training solutions to help


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Dealing with Difficult People


What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace


Why the best stress policies aren’t enough on their own.

Debt and Mental Health


What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide


How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

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“A difficult subject handled superbly in a professional and engaging manner by Jonathan, Thank you and well done.”

Thames Valley Police


“It was clear that Jonathan had researched our group’s particular user-base and dynamics, and had adapted training appropriately. Everyone there went away feeling a lot more informed and confident

- The Student Room


 “I’d like to say how much I enjoyed the workshop - I was really impressed at the way you ran it. It takes a lot of skill to make everyone feel comfortable which is what you did with ease, especially given the subject.”

- Thurrock Housing and Social Care


“I would really like to thank you for facilitating our team day. I have had a lot of positive feedback, everyone said it was a really good day and very well presented.”

- Royal London Insurance


“One of the most interesting training days I have attended.”

- Prisons and Probation Ombudsman


“I found it so useful recognising how a simple conversation might help.”

- BP


 “An excellent day, I learnt more than I ever expected.”

- Nationwide Group Staff Union


“Good variety of activities and good pace. Thank you.”

- Halton Primary Care Trust


“A great day! I left feeling well prepared and more confident.”

- Portakabin


“A very useful course and not what I was expecting – would recommend it to all managers.”

 - McCormick UK PLC


“How can you improve on excellence?”

 - Business in the Community Ireland


“The course made me feel that the job is do-able; my confidence has gone way up. Thank you.”

- Crossline Scotland


“An excellent, clearly delivered course, just the right amount of content and good variety of presentation and group work.”

- Iain Rennie Hospice at Home


“I found the session interesting – good pace and balance between listening and participation.”

- The Refugee Council


“An excellent session covering all key issues to help distressed individuals.”



“Good interactive session; particularly the emotional first aid techniques for helping the person before referral.”

- Westfield Shopping Centres


“I felt this course would be very good for all managers and staff to attend.”

- Dacorum Borough Council


“Fantastic session; interesting and informative.”

- South East Coast Ambulance Service


“It was all valuable to our managers; I really believe it has helped issues come to the forefront.”

- Scottish Water Solutions Ltd


“The session was very well presented and delivered in a manner most helpful and easy to understand. A well structured day.”

- West London Mental Health Trust


A good day's training comprised of varied teaching methods.  The content was informative, the delivery compassionate and professional!

- Music in Prisons


“I just wanted to write to thank you for putting on an excellent training course yesterday. I have just been reviewing the evaluation forms and they are very positive about the training, which is excellent. Very many thanks”

- West London Mental Health Trust


“Very useful course, which tackled some extremely sensitive areas.  Never have I received this type of training, despite dealing with general public and complaints for over 20 years”

- Financial Ombudsman Service


“Superb delivery and interaction, especially in “graveyard shift” after lunch.  Passionate, concise and knowledgeable trainer.”

- Credit Services Association


“Jonathan made the day interesting and informative and pitched things at the right level.  It was useful to hear his experiences and recommendations of dealing with different scenarios.”

- Ministry of Justice


“This was one of the first courses that related directly to what we do. It was very specific and gave real answers that will help us. The trainer was excellent.”

- General Medical Council