Polar Training

Bespoke training solutions to help

 

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Dealing with Difficult People

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What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace

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Why the best stress policies aren’t enough on their own.

Debt and Mental Health

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What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide

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How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

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Team Development Days

Polar Training Services specialises in creating high impact Team Development Days with a difference that will enhance the effectiveness and working relationships of your team.

All our courses are designed to appeal to different learning styles and are adapted to meet your specific needs. We will agree tangible outcomes with you to ensure the event delivers exactly what you are looking for. Our Team Development Days feature memorable, interactive activities and include the use of a range of popular and well-respected tools to equip team members with increased awareness of themselves and others:

Belbin Team Roles – When individuals become aware of their own strengths and abilities, and understand the role that they are capable of playing within a team, it helps them to deal better with the demands of the team environment.

Dr. Meredith Belbin identified nine team roles based on certain patterns of behaviour that people exhibit within teams. The balance of these roles within a given team is likely to determine that team’s capacity to succeed. 

 

Firo Element B is a powerful tool developed by Will Schutz that looks at our preferences for inclusion, control, and openness. These three preferences affect our behaviour as team members. The awareness of our own preferences and the preferences of other individuals enhances our personal effectiveness.

 

 

Myers-Briggs Type Indicatior (MBTI) Step 1 and Step 2 –The MBTI is recognised as a foundation for individual development and improved self-awareness. It can help us identify our preferred behaviours and explain why we are more at ease in certain situations than others.

The MBTI provides people with information about their preferences for communicating and dealing with information.  These individual preferences look at:

 

  • where people focus their attention – outer world or inner world
  • how people prefer to take in information or find out about things
  • how people prefer to make decisions
  • how people are oriented toward the outer world
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Created by a mother-daughter team (Katharine Briggs and Isabel Myers) and based on the work of Carl Jung, the MBTI is now the most widely used personality indicator in the world.

Call us or email us today to discuss your training needs further.