Polar Training

Bespoke training solutions to help


1 2 34

Dealing with Difficult People


What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace


Why the best stress policies aren’t enough on their own.

Debt and Mental Health


What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide


How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

<< >>
Play > Stop

Bespoke Courses for Frontline Staff 

Are your staff handling an increasing number of contacts from customers or service users who are angry or distressed?

Are your call times increasing due to angry or distressed contacts?

Is your organisation’s capacity to meet response targets being stretched?

Do your staff sometimes find it difficult to handle the emotional impact of some of the calls they are receiving?

Are you looking to develop the skills and confidence of your staff to acknowledge difficult circumstances and feelings, enabling them to more easily deal with the practical aspects of the contact?

Polar Training Services specialises in designing and delivering bespoke training programmes to help staff deal with difficult or emotionally challenging situations in the workplace.


Every organisation is different and the nature of what constitutes difficult or emotionally challenging situations can vary enormously. You won’t find a list of courses with set learning outcomes here because no two training solutions in this area are ever the same.


Some of the sessions we have run in this specialist area include:


Call us or email us today to discuss your training needs further and let us create a training solution that’s right for you.