Polar Training

Bespoke training solutions to help


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Dealing with Difficult People


What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace


Why the best stress policies aren’t enough on their own.

Debt and Mental Health


What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide


How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

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In the Media

Jonathan has given over eighty press, radio and television interviews on the subject of difficult or emotionally challenging situations in the workplace. These interviews include local and national radio and television news and current affairs programmes.


Working Lunch – interview by Adrian Childs



Life is not a stamina test – Guardian Careers

Stress is the main reason for sickness absence – BBC News

CD-Rom Tackles Workplace Stress

Unique approach to dealing with debtor’s woes

Counselling At Work article 


During his time at Samaritans Jonathan was responsible for managing two award winning training projects. Click on the links below for more details.


The Charity Awards 2004

Video Arts promotes award winning CD-ROM

CD-ROM wins gold e-learning award