Polar Training

Bespoke training solutions to help


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Dealing with Difficult People


What can frontline staff do to make those difficult conversations with customers or service users easier to handle?

Managing Stress in the Workplace


Why the best stress policies aren’t enough on their own.

Debt and Mental Health


What are the implications for organisations who employ staff dealing with debt recovery?

Customers or service users who talk about suicide


How should frontline staff respond to individuals who talk about suicide and what can organisations do about it?

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Polar Training Services is a unique workplace training provider established by Jonathan Moran, designing and delivering advanced communication skills courses for frontline staff and managers right across the UK.  

Throughout his career Jonathan has focused on developing and delivering courses on improving relationships with service users, customers or colleagues and helping staff to deal with a range of difficult or emotionally challenging situations.

We specialise in running full and half day training programmes for frontline staff to develop their skills and confidence to:

  • Handle calls or have conversations with people who are angry or upset.
  • Respond appropriately to customers or service users who are distressed or suicidal.


We also run courses for managers on a range of staff care issues and design and deliver Inset Day sessions for schools and colleges on subjects such as suicide and self-harm.

Every Polar Training Course is bespoke and unique because we believe that no two training solutions in these areas are ever the same. We will always agree a programme and learning outcomes that are right for you and deliver the training at your venue for groups of up to twenty delegates. We offer reduced rates to clients in the public and voluntary sectors.

Call us or email us today to discuss your training needs further.